HP Field Support/Services Engineer I

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Location
Memphis, TN
Salary
$45,000 - $52,000
Job Type
Direct Hire
Date
Sep 07, 2018
Job ID
2618555
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HP Field Services/Support Engineer I – Memphis, TN
 
Job Description:
  • Provides technical data/voice support to users.
  • Performs broad, moderately complex assignments for a client’s environment at the customer’s location or in a data-center that require originality and ingenuity, using appreciable latitude.
  • Provides technical support to external clients and interpret customer reported problem(s).
  • Analyzes network needs and recommends changes in design and/or procedures.
  • Contributes to the design of data/voice network architectures and integrations.
  • Evaluates data/voice hardware and software requirements and capabilities and makes appropriate recommendations based on findings.
  • Installs, configures, tests, and troubleshoots network hardware and software.
  • Establishes secure environments for networks being installed.
  • Gathers statistics on performance capacity and availability.
 
Experience/Education:
  • Bachelor's degree or equivalent experience.
  • 3-5 years with bachelor's degree or equivalent.
  • 1-3 years with a Master's degree.
  • Thorough knowledge and frequent application of technical standards, principles, concepts and techniques.     
  • Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis.
  • Applies technical knowledge, concepts or theories when determining which solutions are best applied.  
  • Work is performed independently requiring judgment and discretion.
  • May receive limited guidance for new assignments.
  • Work may be reviewed for overall technical adequacy.      
  • Interacts mostly with internal company contacts.
  • May represents department across organization or externally on projects.          
  • Actions impact the completion of milestones within a project.
  • Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.
  • (Preferred) - HP Server/Storage.
  • (Plus) - VMware VCP, Cisco UCS, Network+, Server+, HP-AIS, Nimble, Riverbed, NetApp, Radisys.
  • Travel for training and client support typically 10 – 20%.
  • CCNP or equivalent level certification in progress.   
  • Intermediate experience in Cisco routing, switching and wireless networks.    
  • Intermediate experience with Cisco ASA firewalls and client VPN devices.     
  • Intermediate experience with IPSEC and B2 tunnel configuration.    
  • Intermediate experience with services such as DNS, DHCP and WINS.


Gateway Recruiting, INC – www.GatewayRecruiting.com – 830.237.4443 – info@GatewayRecruiting.com

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