HP Field Support/ Services Engineer II

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Location
Wilmington, DE
Salary
$55,000 - $65,000
Job Type
Direct Hire
Date
Nov 09, 2018
Job ID
2631092
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Job Descriptions:
  • Provides technical data/voice support to users
  • Performs broad, moderately complex assignments for a client’s environment at the customer’s location or in a data-center that require originality and ingenuity, using appreciable latitude.
  • Provides technical support to external clients and interpret customer reported problem(s).
  • Analyzes network needs and recommends changes in design and/or procedures
  • Contributes to the design of data/voice network architectures and integrations
  • Evaluates data/voice hardware and software requirements and capabilities and makes appropriate recommendations based on findings
  • Installs, configures, tests, and troubleshoots network hardware and software
  • Establishes secure environments for networks being installed
  • Gathers statistics on performance capacity and availability
Experience/Education:
  • Bachelor's degree or equivalent experience
  • 3-5 years with bachelor's degree or equivalent
  • 1-3 years with a Master's degree
  • Thorough knowledge and frequent application of technical standards, principles, concepts and techniques.     
  • Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis.
  • Applies technical knowledge, concepts or theories when determining which solutions are best applied.  
  • Work is performed independently requiring judgment and discretion.
  • May receive limited guidance for new assignments.
  • Work may be reviewed for overall technical adequacy.      
  • Interacts mostly with internal company contacts.
  • May represents department across organization or externally on projects.          
  • Actions impact the completion of milestones within a project. Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.
  • (Preferred) - HP Server/Storage,
  • (Plus) - VMware VCP, Cisco UCS, Network+, Server+, HP-AIS, Nimble, Riverbed, NetApp, Radisys.
  • Travel for training and client support typically 10 – 20%
  • CCNP or equivalent level certification in progress    
  • Intermediate experience in Cisco routing, switching and wireless networks    
  • Intermediate experience with Cisco ASA firewalls and client VPN devices     
  • Intermediate experience with IPSEC and B2 tunnel configuration      
  • Intermediate experience with services such as DNS, DHCP and WINS
 
Identifier: $NEER