Senior Field Service/Install Engineer

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Los Angeles, CA
Job Type
Direct Hire
Apr 04, 2018
Job ID
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Our client is an innovative medical technology that develops virtual reality systems for Surgical Navigation, Planning and Education.   They are developing an exciting team to surround this technology and implement in the marketplace.   They are looking for innovative professionals to join their team as they roll out this trans-formative enterprise-wide virtual reality medical visualization platform.
The Senior Field Service/Install Engineer is a field-based, customer-facing role that installs, services, maintains our enterprise virtual reality product. We take a collaborative approach in solving our customers' needs. Our Field Service/Install Engineers are the “Face to the customer” and will provide front line support in the field for new installs, troubleshooting, and customer technical training.
Position Responsibilities
  • Perform service, preventative maintenance, modifications and installations for our client at customer sites with minimal supervision;
  • Provide on-site customer repairs; responsible for delivering both timely and effective repairs
  • Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction;
  • Recognize opportunity to increase revenue generation with clients, and work with sales to deliver these solutions.
  • Manage company assets in the field.
  • Establish and maintain proper business relationships with customers and peers
  • Collaborate with client’s technology groups to ensure smooth installations and deployment.
  • Minimum high school diploma. Preference on Bachelor’s degree and Microsoft Certifications.
  • Experience in testing, repairing and maintaining software systems.
  • Strong systems/network engineering experience required across multiple platforms.
  • Proficient Microsoft Networking across LAN/WAN/VPN.
  • Able to work both individually and in an established team setting
  • Self-starter with strong customer service skills as well as excellent communication skills
  • Demonstrate excellent judgment in customer relations and in managing company
  • resources; strong competency in instrument systems technology
  • Able to interface with customers in a positive professional manner
  • Ability to think and act in a logical and methodical way
  • Hold a current valid driver’s license and good driving record over last three years is
  • required
  • Willing to work different shifts as business needs dictate
  • Ability to travel and provide service across multiple geographies, Travel expected to be 50%
  • Willingness to participate in leading and growing the field engineering team.
Preferred Knowledge/Skills, Education, and Experience:
  • Previous field service experience is desired
  • 4+ years of experience as a systems engineer or field service engineer (biomedical
  • engineer) servicing diagnostic instruments preferred
  • Microsoft/Cisco Networking certifications.
  • Background or coursework in Electronics, chemistry, biology or natural sciences is helpful

Identifier: $MEDD, $NEER